Privacy Policy

This privacy policy sets out how D&G Autocare uses and protects any information that you give D&G Autocare when you use this website.

D&G Autocare is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

D&G Autocare may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 15 March 2011.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postal address and postcode
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The Data Protection Act 1998

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to:

D&G Autocare
Old BT Building,
Main Street,
Crossford
KY12 8QL

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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  • What our Customer have to Say

    Had my car in for a service at Pitreavie. Excellent customer service. Staff were extremely helpful and freindly

    Sandra Mitusch

    Thank you to your mechanic who stopped to help me fix my flat tyre in Glenrothes even though he had had finished his work and was heading home.

    Fraser Hardie

    Whilst visiting relatives over the New year, my coil spring snapped. I contacted your Pitraevie garage on 3 Jan who booked my car in and said they would look at it asap. I just wanted to let you know how attentive they were, and how pleased I was with the speed they got me back onto the road. They called me within about twenty minutes of the car being dropped off to confirm the diagnosis, and had me back on the road within a few hours.

    Victoria Brown

    My car has been booked in to your D&G Auto Centre in Pitreavie after having taken it to a Halfords auto centre in Edinburgh and the truly bad customer service there I received. I was very relieved when I spoke to Alan at your branch in Pitreavie where the experience I am glad to say has been the best and my car is currently being fixed. It is truly a friendly garage and I certainly know why it is so busy. The guys certainly do a good job so I felt I had to send this email as I am really impresse

    Mrs Kirsty Pringle

    I am writing with reference to your Glenrothes garage. I use it regularly and your manager is a real professional as a mechanic social worker and customer care manager. He leads a strong team and watching his team at work you have to be proud of them. Ref Colin "No job too big and no job too small. Value for money." Can you pass on my regards to Glenrothes

    Raymond Harley

    Just to say that I usually go to KF for my car service and MOT. Every year I come away feeling sick and worrying if my car will last until next year if I dont get the ££££ (last year over £800) work done. Obviously I'm not stupid and didn't get the work done. When I collected my car from D&G on Friday I was met by a friendly face who said my car was fine and I will at some time need a new box on the silencer but apart from that it's fine. My car was even brought to the door for me.

    I was very pleased and impressed with the service. Judith Wise

    Had my mot done at Inverkeithing this morning.Once again I have to thank Drew & his team for an excellent & speedy service, I have no doubts that this is one of the best garages in Fife.Many thanks.

    J.Gow

    Have used your services four or five times over the last year or so. I use the Glenrothes (Woodside) branch. Colin is the manager there and i just wanted to say the service and professionalism has been first class. Many Thanks,

    Colin Clark

    Just a note to say thanks to Chris for his patience and help in managing to get my Porsche 911 through it's MOT. It is really refreshing to find local people and companies willing to be helpful and being proactive in keeping costs to a minimum. Once again thanks. I will be bringing the rest of my work to D&G.

    David Sinclair

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